Quality management is an imperative for any organization and that is what ISO (International Standardization Organization) seeks to do.
The ISO 9001:2015 lays out the specific requirements needed for maintaining the quality of a management system in an organization. For attaining this certification from ISO an organization should do the following:
i) It should display its ability to always provide products and services that are in line with the customer’s expectations and in adherence to the stipulated statutory and regulatory requirements.
ii) It should look at improving customer satisfaction by ensuring that all the effective implementation of the systems including processes for improvements are met. The organization should also be strict about adherence to customer standards and the statutory and regulatory parameters that are specified.
It should be noted that every requirement specified under ISO 9001:2015 is generic and is formulated in such a way that it can be followed by any organization irrespective of the type, size or the products and services it provides.
The ISO 9001: 2015 standard is premised on the quality management tenets described in the ISO 9000. The descriptions include a statement for each principle, its significance to the organization and some examples of benefits associated with the principle and example of some actions that the organization can take while implementing the principle.
The principles of quality management are the following:
• Customer satisfaction
• People engagement
• Approach to process
• Managing relationships
• Decision making based on evidence